Terms of service
TERMS OF SERVICE
Last Updated: [28/07/2026]
Welcome to [ZENTRO].
These Terms of Service (“Terms”) govern your access to and use of [ZENTRO] (the “Website”) and your purchase of products or services offered by [ZENTRO] (“we”, “us”, “our”, or the “Store”).
By accessing our Website, creating an account, placing an order, or purchasing a product from us, you agree to these Terms, together with our Privacy Policy, Shipping Policy, Return and Refund Policy, and any other policies displayed on our Website.
Please read these Terms carefully before using the Website.
1. ELIGIBILITY AND ACCOUNT TERMS
You must be legally capable of entering into a binding contract under applicable Indian law to independently enter into transactions through our Website.
If you are under the age at which you may independently enter into a binding contract, your use of the Website and purchases must be made with the involvement and consent of a parent or legal guardian, as applicable.
If our Website allows customer accounts, you agree to:
* Provide accurate, complete and current information;
* Keep your account information updated;
* Maintain the confidentiality and security of your login credentials;
* Not share your password or verification credentials with unauthorised persons; and
* Notify us at [zentro247support@gmail.com] if you reasonably suspect unauthorised access to your account.
You are responsible for activities conducted through your account to the extent permitted by applicable law.
We reserve the right to suspend or terminate accounts that are used fraudulently, unlawfully, abusively, or in violation of these Terms, subject to applicable law.
2. PRODUCTS AND SERVICES
We may add, modify, restrict or discontinue products or services offered through the Website from time to time.
Certain products may be available exclusively online and may be available only in limited quantities.
Product availability is not guaranteed. A product appearing on the Website does not necessarily mean that it will remain available when you attempt to place an order.
Nothing in these Terms is intended to restrict any mandatory rights available to consumers under applicable Indian law.
3. PRODUCT DESCRIPTIONS AND IMAGES
We make reasonable efforts to provide accurate descriptions, specifications, photographs, dimensions, colours and other information regarding our products.
However, the actual appearance of a product may vary slightly from images displayed on the Website due to factors such as screen settings, lighting, photography, manufacturing variations or product updates.
Where measurements are provided, minor reasonable variations may occur unless otherwise stated.
We do not intentionally misrepresent products. If a product you receive materially differs from its description, your rights will be determined in accordance with our applicable Return and Refund Policy and Indian consumer law.
4. PRICING
Product prices will be displayed on the Website in the currency stated at checkout, ordinarily Indian Rupees (₹) for customers purchasing through our Indian storefront.
Prices may change from time to time without prior notice. However, changes will not ordinarily affect an order that we have already accepted, except where required by law or where an obvious pricing error has occurred.
Applicable taxes, shipping charges, Cash on Delivery charges or other permitted fees, if any, will be disclosed before or during checkout as applicable.
We reserve the right to correct genuine pricing or listing errors.
If an order is affected by a material pricing error, we may contact you before fulfilling the order and provide an appropriate option, including cancellation and refund where payment has already been collected, subject to applicable law.
5. PAYMENT
We may accept payment through methods displayed at checkout, which may include:
* UPI;
* Credit or debit cards;
* Net banking;
* Digital wallets;
* Cash on Delivery (“COD”); and/or
* Other supported payment methods.
Available payment methods may change.
Online payments may be processed through independent third-party payment providers. Their services may also be governed by their respective terms and privacy policies.
You agree to provide accurate billing and payment information and represent that you are authorised to use the payment method selected.
We reserve the right to take reasonable measures to detect and prevent fraudulent or unauthorised transactions.
6. ORDER PLACEMENT AND ACCEPTANCE
Submitting an order does not necessarily constitute final acceptance of that order by [STORE NAME - ZENTRO].
After you place an order, you may receive an acknowledgement or confirmation containing order details. We may verify the order, payment, delivery information and product availability before accepting and fulfilling it.
We may refuse or cancel an order for legitimate reasons, including:
* Product unavailability;
* Incorrect pricing or product information;
* Payment failure;
* Suspected fraud or unauthorised transactions;
* Invalid or incomplete delivery information;
* Delivery being unavailable to the specified location;
* Unusually large or suspicious quantities; or
* Other circumstances where cancellation is permitted under applicable law.
If we cancel a prepaid order after receiving payment, we will initiate an appropriate refund in accordance with applicable law and our refund procedures.
7. SHIPPING AND DELIVERY
We ship products to locations supported by our shipping and logistics partners.
Estimated shipping and delivery information will be provided on the Website, checkout page, product page, order confirmation or Shipping Policy, as applicable.
Estimated Dispatch Time: [7-15 Days]
Estimated Delivery Time: [7-15 Days]
Shipping Charges: ₹40 shipping charges (+₹30 on COD)
Delivery estimates are estimates rather than guarantees unless expressly stated otherwise.
Delays may occur because of circumstances such as courier disruptions, severe weather, natural events, public holidays, high order volumes, incorrect addresses, operational disruptions or other circumstances outside our reasonable control.
We will nevertheless comply with applicable legal obligations relating to delivery.
Customers are responsible for providing complete and accurate delivery information.
8. RETURNS, REPLACEMENTS AND REFUNDS
Returns, replacements, cancellations and refunds are governed by our Return and Refund Policy, available at:
[RETURN AND REFUND POLICY URL]
Our standard return period, if applicable
3-5 working days from after picking up the returned item.
Products may be eligible for return or replacement in circumstances described in our Return and Refund Policy, which may include products that are:
* Damaged during delivery;
* Defective;
* Incorrectly supplied; or
* Otherwise eligible under our published policy or applicable law.
Certain categories may be non-returnable where permitted by law, provided such restrictions are appropriately disclosed.
Customers may be required to provide reasonable evidence relating to a return or replacement request.
Approved refunds will be processed using the applicable refund method and within the timeframe communicated in our Return and Refund Policy, subject to payment-provider processing times.
Nothing in our Return and Refund Policy or these Terms excludes or limits rights that cannot lawfully be excluded under applicable Indian consumer-protection law.
9. CANCELLATIONS
Order cancellation requests may be submitted according to our cancellation policy.
Cancellation Policy: [INSERT CANCELLATION TERMS OR POLICY URL]
An order that has already been dispatched or entered fulfilment may not be cancellable through the standard cancellation process. Any available return or refund rights will then be governed by our Return and Refund Policy and applicable law.
We reserve the right to cancel orders where permitted under Section 6 of these Terms.
10. CASH ON DELIVERY
Where Cash on Delivery is offered, we may take reasonable steps to verify an order before dispatch.
COD availability may depend on factors such as delivery location, order value, product eligibility and courier availability.
Repeated refusal of legitimate COD deliveries or misuse of the COD facility may result in reasonable restrictions on future COD orders, subject to applicable law.
Any COD-related charge will be disclosed before the order is completed where applicable.
11. PROHIBITED USES
You must not use the Website or our services to:
* Violate applicable laws or regulations;
* Commit or facilitate fraud;
* Submit deliberately false or misleading information;
* Impersonate another person;
* Attempt unauthorised access to the Website, accounts, servers or systems;
* Introduce malware, malicious code or other harmful technologies;
* Scrape or systematically extract Website content where prohibited by law;
* Interfere with Website security or normal operation;
* Abuse promotional offers, refunds, chargebacks or payment systems;
* Infringe intellectual-property or other legal rights;
* Harass or threaten our employees, representatives, delivery partners or other users; or
* Use our services for another unlawful purpose.
We may restrict or terminate access where we reasonably determine that these Terms have been materially violated.
12. INTELLECTUAL PROPERTY
Unless otherwise stated, the Website and its original content—including branding, logos, graphics, photographs, text, layout and other materials created or owned by us—are owned by or licensed to [STORE NAME - ZENTRO] and are protected by applicable intellectual-property laws.
Third-party trademarks, photographs and other materials remain the property of their respective owners.
You may not reproduce, distribute, commercially exploit or create unauthorised derivative works from protected Store content without appropriate permission, except where permitted by law.
13. THIRD-PARTY SERVICES AND LINKS
Our Website may contain links to or integrations with third-party websites and services, including payment gateways, logistics companies and technology providers.
We do not control independent third-party services and are not responsible for their separate content, policies or practices except to the extent responsibility cannot legally be excluded.
You should review the applicable terms and privacy policies of third-party services before using them.
14. REVIEWS AND USER CONTENT
If you submit a review, photograph, comment or other content to us, you confirm that you have the right to provide that content and that it does not violate applicable law or another person’s rights.
Where permitted by law, you grant [STORE NAME - ZENTRO] a non-exclusive licence to display and use content voluntarily submitted for publication in connection with operating and promoting the Store.
We may moderate or remove content that is unlawful, fraudulent, abusive, misleading, infringing or otherwise violates these Terms.
We will not knowingly present fabricated customer reviews as genuine customer experiences.
15. DISCLAIMER
We endeavour to keep our Website and services accurate and operational, but uninterrupted or error-free availability cannot be guaranteed.
Except for warranties, guarantees or obligations that cannot legally be excluded, products and services are provided subject to the descriptions, warranties and terms expressly stated on the Website.
Nothing in these Terms excludes statutory guarantees, warranties or consumer rights that apply to your purchase under Indian law.
16. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, [STORE NAME - ZENTRO], its owners, employees and authorised representatives will not be liable for indirect, incidental or consequential losses arising from the use of the Website or products where such liability may lawfully be limited.
Any limitation in these Terms applies only to the extent permitted by applicable law.
Nothing in these Terms is intended to exclude or limit liability where doing so would be unlawful, including mandatory liability or remedies available under applicable consumer-protection law.
17. INDEMNIFICATION
To the extent permitted by law, you agree to indemnity [ZENTRO] against reasonable losses, liabilities or expenses arising directly from your unlawful use of the Website, your material breach of these Terms, or your infringement of another person’s rights.
This provision does not limit any mandatory rights available to you as a consumer.
18. PRIVACY
Your personal information is handled in accordance with our Privacy Policy.
By using our Website, you acknowledge that personal information will be handled as described in that policy and in accordance with applicable law.
19. CHANGES TO THESE TERMS
We may revise these Terms from time to time to reflect changes in our business, Website, services, policies or applicable legal requirements.
The latest version will be posted on this page with an updated “Last Updated” date.
Changes will apply prospectively unless otherwise required or permitted by law.
Your rights regarding transactions completed before a change will remain subject to applicable law.
20. SEVERABILITY
If any provision of these Terms is determined by a competent authority to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.
21. GOVERNING LAW AND JURISDICTION
These Terms are governed by the laws of India.
Subject to mandatory consumer-protection rights and any jurisdiction that cannot lawfully be excluded, disputes relating to these Terms, the Website, or purchases from [STORE NAME - ZENTRO] will be subject to the jurisdiction of the competent courts at [CITY, STATE, INDIA].
Nothing in this provision is intended to prevent a consumer from exercising rights or remedies available under applicable Indian consumer-protection law before a competent consumer commission, court or other legally authorised forum.
22. GRIEVANCE REDRESSAL AND CONTACT INFORMATION
For questions, complaints, order issues or grievances relating to the Website or your purchase, please contact:
We will endeavour to acknowledge and resolve complaints within the timelines required by applicable Indian law.
⸻
23. ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Return and Refund Policy, Shipping Policy and other applicable policies displayed on the Website, constitute the agreement governing your use of our Website and purchases from us, subject to rights and obligations imposed by applicable law.
Last Updated: [28/07/2026]