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PRIVACY POLICY
Last Updated: 28/07/2026
Welcome to [ZENTRO] .We respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, disclose and protect your information when you visit or make a purchase from us, communicate with us, or otherwise use our products and services.
By using our website or providing your personal information to us, you acknowledge the practices described in this Privacy Policy. Where consent is required by applicable law, we will seek such consent in an appropriate manner.
This Privacy Policy is intended to operate in accordance with applicable laws in India, including applicable provisions of the Digital Personal Data Protection Act, 2023 (“DPDP Act”), the rules made under it as and when applicable to us, and other applicable Indian laws and regulations.
1. INFORMATION WE COLLECT
Depending on how you interact with our Store, we may collect the following categories of information.
A. Personal and Contact Information
When you place an order, create an account, contact us, subscribe to communications, or otherwise interact with the Store, we may collect information such as:
* Full name;
* Email address;
* Mobile/telephone number;
* Billing address;
* Shipping or delivery address;
* Account information, where applicable; and
* Information you voluntarily provide when contacting customer support.
B. Order and Transaction Information
When you purchase a product, we may collect information relating to your transaction, including:
* Products ordered;
* Order number;
* Order value;
* Shipping information;
* Payment status;
* Returns, cancellations and refunds; and
* Previous transaction or order history.
C. Payment Information
Payments may be processed by third-party payment gateways or payment service providers.
Depending on the payment method used, those providers may process information such as card details, bank information, UPI-related information or other payment credentials.
We generally do not directly store complete payment-card information where payment processing is handled by an independent payment provider. The handling of payment information by a payment provider may also be governed by that provider’s own privacy policy and terms.
D. Device and Technical Information
When you visit our website, certain information may be collected automatically, including:
* IP address;
* Browser type;
* Device type;
* Operating system;
* Approximate location derived from technical information;
* Referring website or source;
* Pages viewed;
* Date and time of visits;
* Website interactions; and
* Cookie or similar technology identifiers.
E. Marketing and Communication Information
Where applicable, we may collect information regarding your communication preferences and your interactions with promotional emails, advertisements or marketing campaigns.
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2. HOW WE USE YOUR INFORMATION
We may process personal information for purposes reasonably connected with operating our Store, including to:
* Process and confirm orders;
* Collect and verify payments;
* Arrange shipping, delivery and order tracking;
* Communicate order updates;
* Provide customer support;
* Handle cancellations, returns, replacements and refunds;
* Maintain customer accounts;
* Detect and prevent fraud, abuse, suspicious transactions and security incidents;
* Maintain and improve our website, products and customer experience;
* Understand website performance and customer interactions;
* Perform analytics;
* Maintain business and transaction records;
* Comply with applicable tax, accounting, legal and regulatory requirements;
* Establish, exercise or defend legal claims;
* Send marketing or promotional communications where permitted by law; and
* Display or measure advertising where permitted and subject to applicable consent requirements.
We will seek to limit the collection and use of personal information to information reasonably necessary for legitimate and specified purposes.
Where processing is based on your consent, you may withdraw that consent in accordance with applicable law. Withdrawal will not ordinarily affect processing that was lawfully carried out before the withdrawal.
Certain information may remain necessary after withdrawal of consent where its processing is required or permitted under applicable law, including for fulfilling existing orders, maintaining legally required records, preventing fraud, or resolving disputes.
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3. COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies, pixels, tags and similar technologies.
Cookies are small data files placed on or associated with your browser or device. Depending on the technologies used by our Store, cookies may help us:
* Keep the website functioning properly;
* Remember preferences;
* Maintain shopping-cart functionality;
* Understand how visitors use the website;
* Measure website traffic and performance;
* Improve our services;
* Detect security issues; and
* Measure or personalise advertising where permitted.
Cookies may include strictly necessary cookies, functionality cookies, analytics cookies and advertising/marketing cookies.
Some cookies may be placed by third-party service providers.
Where required by applicable law, we will obtain appropriate consent before using non-essential cookies or similar tracking technologies.
You may also be able to control or delete cookies through your browser settings. Blocking certain cookies may cause parts of the Store to function incorrectly.
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4. THIRD-PARTY SERVICES AND DISCLOSURE OF INFORMATION
We may use third-party businesses to help us operate the Store.
Depending on our business operations, these parties may include:
* E-commerce and website-hosting providers;
* Payment gateways and payment processors;
* Banks and financial-service providers;
* Shipping, courier, logistics and fulfilment providers;
* Product suppliers or fulfilment partners where necessary to complete an order;
* Customer-support providers;
* Email and communication services;
* Cloud-hosting and data-storage providers;
* Analytics providers;
* Advertising and marketing platforms;
* Fraud-prevention and security providers;
* Accountants, auditors, lawyers and professional advisers; and
* Government, regulatory, judicial or law-enforcement authorities where disclosure is legally required or permitted.
We seek to disclose only information reasonably necessary for the relevant provider to perform its function.
Some third-party providers may process personal information under their own privacy policies and legal obligations. We encourage customers to review the privacy policies of services with which they interact.
International Processing
Some service providers or technology platforms may operate infrastructure outside India. As a result, personal information may, where legally permitted, be processed or stored outside India.
Where applicable, we will handle such transfers in accordance with applicable Indian data-protection requirements and any restrictions imposed by the Government of India.
Business Transfers
If our business is reorganised, merged, acquired, sold or transferred, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.
We do not sell personal information merely for monetary consideration unless this Privacy Policy is updated to clearly disclose such activity and any legally required choices are provided.
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5. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as otherwise required or permitted by applicable law.
Retention periods may depend on factors including:
* Whether you maintain an account with us;
* Whether an order or customer-service matter remains active;
* Tax, accounting and regulatory requirements;
* Fraud and security considerations;
* Dispute-resolution requirements; and
* Applicable limitation periods or other legal obligations.
When personal information is no longer required to be retained, we may delete, anonymise or otherwise securely dispose of it, subject to applicable law and technical limitations.
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6. DATA SECURITY
We take reasonable technical, organisational and administrative measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, misuse or destruction.
Measures may include, where appropriate:
* Secure website connections;
* Access controls;
* Authentication measures;
* Restricted administrative access;
* Security monitoring;
* Appropriate contractual arrangements with service providers; and
* Other reasonable information-security practices.
However, no internet transmission, website, electronic storage system or security measure can guarantee absolute security.
Customers are responsible for maintaining the confidentiality of their account credentials and should not share passwords or verification codes with unauthorised persons.
Where a personal-data breach occurs, we will take actions required under applicable law, which may include appropriate investigation, mitigation and notification.
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7. YOUR PRIVACY RIGHTS
Subject to the applicable law and its commencement and applicability to our Store, you may have rights regarding your personal information.
These may include the right to:
* Request information about personal data we process about you;
* Request correction of inaccurate or misleading personal data;
* Request completion or updating of personal data where appropriate;
* Request erasure of personal data in circumstances provided by law;
* Withdraw consent where processing is based on consent;
* Raise a grievance regarding the processing of your personal data; and
* Exercise other rights available under applicable data-protection law.
Requests may be sent to [zentro247support@gmail.com].
We may need to reasonably verify your identity before fulfilling a request to protect customer information from unauthorised disclosure.
Certain requests may be limited where retaining or processing information remains necessary or permitted under applicable law.
Where applicable under Indian data-protection law, you may also have the right to nominate another individual to exercise specified rights in the event of your death or incapacity.
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8. MARKETING COMMUNICATIONS
Where you have subscribed to marketing communications, or where we are otherwise legally permitted to send them, we may send information regarding products, offers, promotions or Store updates.
You may opt out of promotional communications using the unsubscribe mechanism provided in the communication or by contacting us at [zentro247support@gmail.com].
Even after opting out of marketing communications, we may continue sending non-promotional communications that are necessary for your transactions, such as order confirmations, shipping updates, security notifications and customer-service messages.
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9. CHILDREN’S PRIVACY
Our Store is not intended to knowingly collect or process children’s personal data in a manner prohibited by applicable law.
Where applicable law requires verifiable consent from a parent or lawful guardian before processing a child’s personal data, we will take reasonable steps to comply with that requirement.
If you believe that personal data relating to a child has been provided to us in circumstances that violate applicable law, please contact us at [zentro247support@gmail.com].
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10. THIRD-PARTY LINKS
Our Store may contain links to websites, applications or services operated by third parties.
We do not control the privacy practices, content or security of independent third-party websites. Visiting an external website is subject to that website’s own privacy policy and terms.
We encourage you to review those policies before providing personal information.
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11. LEGAL DISCLOSURES
We may use, preserve or disclose information where we reasonably believe doing so is required or permitted by applicable law, including to:
* Respond to lawful governmental or regulatory requests;
* Comply with court orders or other legal processes;
* Investigate suspected fraud or unlawful conduct;
* Protect our rights, property or security;
* Protect customers or other persons; or
* Establish, exercise or defend legal claims.
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12. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes to our business practices, technologies, services, legal requirements or regulatory obligations.
When we make changes, we will publish the revised Privacy Policy on this page and update the “Last Updated” date.
Where required by applicable law, we may provide additional notice or seek consent for material changes.
We encourage customers to review this Privacy Policy periodically.
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13. GRIEVANCE AND PRIVACY REQUESTS
If you have a question, privacy request or grievance regarding the processing of your personal information, please contact:
Store/Business Name: [ZENTRO]
Email: [zentro247support@gmail.com]
Please include sufficient information for us to understand and respond to your request.
We will review privacy requests and grievances and respond in accordance with applicable law.
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CONTACT US
For questions regarding this Privacy Policy or our privacy practices, contact us at:
[ZENTRO]
Email: zentro247support@gmail.com
Last Updated: 28/07/2026