Shipping policy
SHIPPING POLICY
Last Updated: [28/07/2026]
Thank you for shopping with [ZENTRO].
This Shipping Policy explains our order processing, shipping methods, estimated delivery times, shipping charges, tracking, and how we handle delivery issues.
By placing an order through our website/store/us you acknowledge the shipping terms described below.
1. ORDER PROCESSING TIME
Orders are generally processed within [1–3 BUSINESS DAYS] after an order is successfully placed or confirmed.
Orders placed on weekends, public holidays, or during periods of unusually high demand may require additional processing time.
Order processing time is separate from the estimated shipping or delivery time.
In certain cases, we may contact you to confirm your order, address, or other information before dispatch. This may affect processing time.
2. SHIPPING METHODS
We use third-party courier and logistics partners to deliver orders.
Depending on your delivery location, product, order value, and courier availability, available shipping methods may include:
* Standard Shipping;
* Express Shipping, where available;
* Prepaid Shipping; and
* Cash on Delivery (COD), where available.
The shipping options available for your order may be displayed at checkout.
We reserve the right to select or change the courier partner used to fulfil an order where reasonably necessary.
3. ESTIMATED DELIVERY TIMEFRAMES
For orders within India, our estimated delivery timeframe is:
Standard Delivery: [5–10 BUSINESS DAYS]
Express Delivery: [2–5 BUSINESS DAYS, IF AVAILABLE]
These timeframes begin after the order has been processed and dispatched unless otherwise stated.
Delivery estimates are not guaranteed delivery dates. Actual delivery times may vary depending on your location, courier availability, product availability, public holidays, weather conditions, operational disruptions, or other circumstances.
Certain remote or less-serviceable locations may require additional delivery time.
4. SHIPPING COSTS
Shipping charges, where applicable, will be displayed on the product page, during checkout, or before your order is completed.
Our standard shipping structure is:
Standard Shipping: [FREE ( depends on the product's pricing,offer,other deals]
Express Shipping: [₹20]
Cash on Delivery Fee: [₹30/ FREE / NOT APPLICABLE]
Free Shipping: AVAILABLE ABOVE ₹999
Any applicable shipping charges will be disclosed before you complete your purchase.
5. ORDER TRACKING
Where tracking is available, customers will receive tracking information after their order has been dispatched.
Tracking information may be provided through:
* Email;
* SMS;
* WhatsApp, where applicable;
* Your customer account; or
* Our order-tracking page.
Please allow up to [24–48 HOURS] after dispatch for tracking information to become active in the courier’s system.
You can track your order at:
If your tracking information has not updated for an unusually long period, contact us at [CUSTOMER SUPPORT EMAIL].
6. DELIVERY ADDRESS
Customers are responsible for providing complete and accurate shipping information when placing an order.
Please verify your:
* Full name;
* House/flat number;
* Street or locality;
* City;
* State;
* PIN code; and
* Active mobile number.
If you notice an error in your delivery information, contact us at [zentro247@gmail.com] as soon as possible.
We cannot guarantee that an address can be changed after an order has been processed or dispatched.
If an order cannot be delivered because the customer provided an incorrect or incomplete address, additional shipping charges may apply for re-shipment where permitted by applicable law and disclosed to the customer.
7. DELIVERY ATTEMPTS
Our courier partner may make one or more reasonable attempts to deliver your order.
Please ensure that you or an authorised person is available to receive the package where required.
If delivery repeatedly fails because the recipient is unavailable, refuses the shipment, cannot be contacted, or provided incorrect delivery information, the package may be returned to us or our fulfilment facility.
Any re-delivery or refund will then be handled according to our applicable policies and the circumstances of the order.
8. DELIVERY DELAYS
While we aim to deliver orders within the estimated timeframe, delays may occasionally occur.
Possible causes include:
* High order volumes;
* Courier or logistics disruptions;
* Severe weather;
* Natural disasters;
* Public holidays;
* Strikes or transportation disruptions;
* Remote delivery locations;
* Incorrect or incomplete addresses;
* Product availability issues; or
* Other circumstances beyond our reasonable control.
If we become aware of a significant delay affecting your order, we may provide an update using the contact information associated with your order.
If your order has significantly exceeded the estimated delivery period, contact us at [CUSTOMER SUPPORT EMAIL] with your order number.
9. LOST, DAMAGED OR INCORRECT PACKAGES
If your order arrives damaged, contains an incorrect product, or appears to have been lost during shipping, please contact us promptly at:
[CUSTOMER SUPPORT EMAIL]
Please provide your:
* Order number;
* Description of the issue; and
* Photographs or other reasonable evidence where relevant.
We will review the issue and, where applicable, work with our shipping or fulfilment partner to determine an appropriate resolution under our Return and Refund Policy and applicable Indian law.
Please review our complete Return and Refund Policy here:
[RETURN AND REFUND POLICY URL]
10. CASH ON DELIVERY (COD)
Cash on Delivery may be available for eligible products and delivery locations.
COD availability will be displayed during checkout where supported.
We may contact customers to verify COD orders before dispatch as a reasonable fraud-prevention measure.
A COD charge of [₹___ / FREE] may apply and will be disclosed before the order is completed.
Repeated refusal or misuse of legitimate COD orders may result in reasonable restrictions on future COD availability, subject to applicable law.
11. INTERNATIONAL SHIPPING
Option A – If ZENTRO currently ships only within India:
At present, [ZENTRO] ships only within India. We do not currently offer international shipping.
We may introduce international shipping in the future and update this policy accordingly.
Option B – If international shipping is available:
We offer international shipping to selected countries and regions.
International delivery times and charges vary depending on the destination and shipping method and will be displayed where applicable.
International customers may be responsible for customs duties, import taxes, or other government charges imposed by the destination country unless we expressly state that such charges are included.
Customs processing may also result in additional delivery delays.
12. CHANGES TO THIS SHIPPING POLICY
We may update this Shipping Policy periodically to reflect changes to our shipping partners, delivery areas, costs, fulfilment practices, or applicable requirements.
The latest version will be published on our Website with an updated “Last Updated” date.
Changes will not remove rights that customers have under applicable law.
13. CONTACT US
If you have questions about shipping or need assistance with an order, please contact:
Store Name: [ZENTRO]
Email: zentro247@gmail.com
Business Address: [BUSINESS ADDRESS]
Website: [WEBSITE URL]
Support Hours: [CUSTOMER SUPPORT HOURS]
When contacting us regarding an existing order, please include your order number so we can locate the order more quickly.
Last Updated: [DATE]